VIGO accessories hold meaning.
The VIGO team creates accessories from natural wool and leather, applying ancient handcraft techniques that unite artisans from Russia and Central Asia. VIGO embodies centuries-old carpet-weaving traditions, recognized by UNESCO as cultural heritage, in contemporary forms.
The items are handcrafted from premium felted wool, washed in mountain rivers, nappa leather, and high-quality hardware.
VIGO FASHION SHOW
4K Timelapse Video
DELIVERY AND PAYMENT INFORMATION
VIGO delivers across Russia, CIS, and other countries.
Payment by bank card on the website.
Cash payment is available to the courier or at retail points.
Payment by bank card on the website.
Cash payment is available to the courier or at retail points.
VIGO products do not require special care: they love the sun, under whose rays the wool naturally self-cleans,
are not afraid of rain or cold, and dirt can be easily removed with a damp cloth.
At first, pills may appear, which can be easily removed in the usual way.
Felt is a durable, eco-friendly and wear-resistant material traditionally used to make carpets, shoes, yurts, and bags.
VIGO bags are resistant to scratches and deformation.
are not afraid of rain or cold, and dirt can be easily removed with a damp cloth.
At first, pills may appear, which can be easily removed in the usual way.
Felt is a durable, eco-friendly and wear-resistant material traditionally used to make carpets, shoes, yurts, and bags.
VIGO bags are resistant to scratches and deformation.
You can return a VIGO product within 7 calendar days after purchase from our website: vigostore.ru or vigoarts.ru.
Important: We will accept the product for return if it is in its original condition, in the original VIGO packaging, and with the tag attached. Please contact us by any convenient method on a weekday from 10:00 to 20:00 to initiate the return. We will assist you with the return process and refund your money.
When the money will be refunded
Once we receive the returned product, we will initiate the refund on the same day.
The refund amount will be the price you paid for the product, minus the cost of shipping it back to our warehouse. If you cover the return shipping to the VIGO warehouse yourself, the refund amount will be 100%.
The time it takes for the refund to reach you depends on the bank that issued your card. This usually takes up to 3 days.
Important: We will accept the product for return if it is in its original condition, in the original VIGO packaging, and with the tag attached. Please contact us by any convenient method on a weekday from 10:00 to 20:00 to initiate the return. We will assist you with the return process and refund your money.
When the money will be refunded
Once we receive the returned product, we will initiate the refund on the same day.
The refund amount will be the price you paid for the product, minus the cost of shipping it back to our warehouse. If you cover the return shipping to the VIGO warehouse yourself, the refund amount will be 100%.
The time it takes for the refund to reach you depends on the bank that issued your card. This usually takes up to 3 days.
Payment can be made by card or via the Fast Payment System (SBP).
You can choose the option to pay the courier upon receipt of your order if you reside in Russia.
For residents of other countries - via the reliable international service easystart using a bank card via a link. We will send you a payment invoice link; please contact us by any convenient method.
Installments, Credit, or Installment Plan
You can pay for your order in installments, on credit, or with an installment plan from Tinkoff.
This can be done during checkout at the payment method selection stage (after you fill in your contact details and choose a delivery method, select online payment, and on the payment page you will be able to choose the option convenient for you).
If you are a Tinkoff client, only your full name and phone number will be required.
The bank will fill out the application itself — you will only need to review and submit it.
Application review time is two minutes. The bank's decision will appear directly in the application form on the checkout page.
2. Upon Receipt of the Order
When choosing the "pickup" delivery method or courier delivery within Moscow.
Shipping
We deliver throughout Russia and the CIS: via the courier service DALLI or Yandex.Delivery (to a convenient pickup point for you).
Delivery to CIS countries is via the company SDEK; in case of return, a convenient customer service process takes just 5 minutes.
Delivery within Russia is free.
Delivery to other countries is also possible — please inquire using any convenient method in the Contacts section.
Courier Delivery to Door or Pickup Point
Courier delivery within Russia is free.
Delivery times depend on the region; we will provide you with individual information. Typically, delivery takes up to 3 days.
Pickup
You can arrange for pickup from any address where VIGO products are available.
Currently, VIGO is available at:
Russkie Sezony (Pulkovo Airport, St. Petersburg)
Moscow House of Book (Novy Arbat 8, Moscow)
Carpet Hauser (Kaluzhskaya Ploshchad 1, Moscow)
Art Gallery Kholst (Borovskoye Shosse, Moscow)
B-Planet Concept Store (Moscow, Neglinnaya Ulitsa 29, Building 3)
You can choose the option to pay the courier upon receipt of your order if you reside in Russia.
For residents of other countries - via the reliable international service easystart using a bank card via a link. We will send you a payment invoice link; please contact us by any convenient method.
Installments, Credit, or Installment Plan
You can pay for your order in installments, on credit, or with an installment plan from Tinkoff.
This can be done during checkout at the payment method selection stage (after you fill in your contact details and choose a delivery method, select online payment, and on the payment page you will be able to choose the option convenient for you).
If you are a Tinkoff client, only your full name and phone number will be required.
The bank will fill out the application itself — you will only need to review and submit it.
Application review time is two minutes. The bank's decision will appear directly in the application form on the checkout page.
2. Upon Receipt of the Order
When choosing the "pickup" delivery method or courier delivery within Moscow.
Shipping
We deliver throughout Russia and the CIS: via the courier service DALLI or Yandex.Delivery (to a convenient pickup point for you).
Delivery to CIS countries is via the company SDEK; in case of return, a convenient customer service process takes just 5 minutes.
Delivery within Russia is free.
Delivery to other countries is also possible — please inquire using any convenient method in the Contacts section.
Courier Delivery to Door or Pickup Point
Courier delivery within Russia is free.
Delivery times depend on the region; we will provide you with individual information. Typically, delivery takes up to 3 days.
Pickup
You can arrange for pickup from any address where VIGO products are available.
Currently, VIGO is available at:
Russkie Sezony (Pulkovo Airport, St. Petersburg)
Moscow House of Book (Novy Arbat 8, Moscow)
Carpet Hauser (Kaluzhskaya Ploshchad 1, Moscow)
Art Gallery Kholst (Borovskoye Shosse, Moscow)
B-Planet Concept Store (Moscow, Neglinnaya Ulitsa 29, Building 3)
1. General Provisions
1.1. This Privacy Policy (hereinafter referred to as the "Policy") is governed by the Constitution of the Russian Federation, Federal Law No. 149-FZ "On Information, Information Technologies and Information Protection" dated July 27, 2006, Federal Law No. 152-FZ "On Personal Data" dated July 27, 2006, and other regulatory legal acts of the Russian Federation.
1.2. This Policy defines the procedure for processing and protecting information about individuals (hereinafter referred to as Users), which may be obtained by the Site Administration (hereinafter referred to as the Operator) when Users utilize the Operator's website, services, programs, and products (hereinafter referred to as the Site and Services).
1.3. The use of the Site and Services constitutes the User's unconditional consent to this Policy and the terms of processing their personal data specified herein; in case of disagreement with these terms, the User must refrain from using the Site and Services.
1.4. The Operator processes Users' personal data for the purpose of providing them with the functionality of the Site and Services, as well as for other purposes provided for by this Policy and applicable legislation.
1.5. The processing of personal data is carried out based on the principles of legality, fairness, accuracy, and adequacy, as well as respect for the rights of personal data subjects.
1.6. This Policy applies only to information processed during the use of the Site and Services. The Operator does not control and is not responsible for the processing of information by third parties, to whose websites the User may follow links available on the Site.
1.7. The Operator does not verify the accuracy of personal data provided by Users and is not able to assess their legal capacity. However, the Operator proceeds from the assumption that the User provides accurate and sufficient personal data and maintains this information up to date.
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